Shipping & Returns

Shipping timelines

Pieces that are in stock are normally dispatched within three working days following order confirmation and the successful completion of our payment and security checks.

For pieces that are not currently in stock, please allow approximately six to eight weeks from the date of order confirmation. The estimated delivery timeline will be confirmed by email.

Please note that these timelines are estimates and do not include the time required for delivery.

Shipping

We currently deliver to all European Union countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

We also ship to selected destinations worldwide. Please contact us at ks@katerinasibilia.com to confirm delivery availability for your destination.

Every order is sent using a fully tracked and insured delivery service, with a signature required upon receipt. Shipping costs and, where applicable, estimated duties and taxes will be confirmed before your order is finalised.

Depending on the destination, additional import duties, local taxes or customs charges may be payable by the recipient upon delivery.

For delivery enquiries or assistance with an international order, please contact us at ks@katerinasibilia.com.

Returns

We hope that you will love your Katerina Sibilia piece. Should you change your mind, you may notify us of your intention to return an eligible piece within 14 calendar days of receiving your order.

To begin a return, please contact us at ks@katerinasibilia.com. We will provide you with the return instructions. The piece must then be returned within 14 calendar days of notifying us.

Returned pieces must not have been worn beyond what is reasonably necessary to try them on. They must be returned undamaged and accompanied by their original packaging, certificates and accessories.

We reserve the right to reduce the amount refunded where the value of a piece has been diminished through unnecessary handling, wear or damage.

For change-of-mind returns, the client is responsible for arranging and paying for secure, tracked and fully insured return delivery. We cannot accept responsibility for returned pieces until they have been received by us.

The original standard delivery cost will be refunded where required by applicable law. Any additional cost paid for express or enhanced delivery is not refundable.

Faulty, damaged or incorrect pieces

Should your piece arrive damaged, faulty or different from the piece ordered, please contact us as soon as possible at ks@katerinasibilia.com before returning it.

Where the piece is confirmed to be faulty, damaged or incorrect, we will arrange or reimburse the appropriate return delivery and offer the remedy required under applicable consumer law.

Nothing in this policy affects your statutory rights.

Bespoke and personalised pieces

Pieces created entirely to your individual specifications, including personalised or engraved pieces, cannot be returned or exchanged simply because you have changed your mind.

This exclusion does not apply where a bespoke or personalised piece is faulty, damaged or not as described.

Standard collection pieces that are made following an order, but have not been personalised or created to an individual specification, remain subject to our standard returns policy.