Privacy Policy

This Privacy Policy explains how Katerina Sibilia collects, uses, stores and protects your personal data when you visit our website, join our mailing list, contact us, make an enquiry, purchase a jewel, book a private appointment, or otherwise interact with us.

Katerina Sibilia is a fine jewellery maison operating from the United Kingdom and internationally.

For the purposes of this Privacy Policy, “Katerina Sibilia”, “we”, “us” or “our” means UNIVERSAL EXPORTS CAP LIMITED, a company registered in England and Wales under company number 09600894 (VAT number 515461407), with its registered office at 71-75 Shelton Street, London, England, WC2H 9JQ, and its trading address at 100 Hatton Garden, London, England, EC1N 8NX, trading under the brand name Katerina Sibilia.

UNIVERSAL EXPORTS CAP LIMITED is the data controller of the personal data we collect about you.

If you have any questions about this Privacy Policy or how we handle your personal data, you may contact us at:

Email: ks@katerinasibilia.com

Postal address: 100 Hatton Garden, London, England, EC1N 8NX

We may collect and process the following categories of personal data.

Information you provide directly may include:

• your name;
• email address;
• telephone number;
• billing and delivery address;
• country of residence;
• payment-related information;
• order details;
• appointment requests;
• jewellery preferences;
• correspondence with us;
• newsletter subscription preferences;
• consent records;
• any information you choose to provide when contacting us.

Information collected automatically may include:

• IP address;
• browser type and version;
• device information;
• pages visited;
• time and date of visit;
• website interaction data;
• cookie and tracking preferences.

We may also receive limited information from third parties where necessary to provide our services, including payment providers, delivery providers, website platforms, analytics tools, anti-fraud tools, email marketing platforms and professional advisers.

We use your personal data for the following purposes:

• to respond to enquiries;
• to manage private appointments;
• to process and fulfil orders;
• to arrange delivery, insurance and logistics;
• to provide customer service;
• to send order confirmations and service communications;
• to send newsletters and marketing communications where you have consented or where the law allows us to do so;
• to maintain records of consent and unsubscribe preferences;
• to improve our website, services and client experience;
• to prevent fraud and protect our business;
• to comply with legal, tax, accounting, customs, anti-money laundering and regulatory obligations;
• to establish, exercise or defend legal claims.

We only process your personal data where we have a lawful basis to do so.

Depending on the context, we may rely on one or more of the following lawful bases.

You may withdraw your consent at any time.

You may choose to join the Katerina Sibilia mailing list to receive occasional emails about new jewels, private previews, services, events and maison news.

When you subscribe, we may collect your email address, name, country, subscription date, source page, consent status and the wording of the consent statement shown to you at the time of subscription.

We will only send marketing emails to individuals where we have appropriate consent or another lawful basis permitted by applicable law.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly at ks@katerinasibilia.com.

If you unsubscribe, we may keep a limited record of your email address and unsubscribe preference to ensure that we do not send you further marketing emails.

If you purchase from us, we may process your personal data to manage your order, take payment, arrange delivery, provide insurance, manage customs documentation, handle returns, and provide after-sales services.

Payment information may be processed by secure third-party payment providers. We do not intentionally store full payment card details on our own systems.

For high-value jewellery orders, we may need to collect additional information for fraud prevention, insurance, customs, security, tax, anti-money laundering, sanctions screening or legal compliance purposes.

Our website may use cookies and similar technologies to operate the website, remember your preferences, understand how visitors use the website, improve performance, and support marketing or analytics activities.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through our cookie banner or your browser settings.

A separate Cookie Policy may provide further details about the cookies and tracking technologies we use.

We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy.

These may include:

• website hosting providers;
• e-commerce platforms;
• payment processors;
• email marketing platforms;
• customer relationship management tools;
• delivery, logistics and secure transport providers;
• insurers;
• fraud prevention and security providers;
• analytics providers;
• IT support providers;
• accountants, lawyers and professional advisers;
• tax, customs, regulatory or law enforcement authorities where required by law.

We do not sell your personal data.

Because we operate internationally, your personal data may be transferred to, stored in or accessed from countries outside the United Kingdom.

Where personal data is transferred internationally, we will take steps to ensure that appropriate safeguards are in place, where required by applicable data protection law. These safeguards may include adequacy regulations, standard contractual clauses, international data transfer agreements, or other lawful transfer mechanisms.

We keep personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, regulatory, security and reporting requirements.

The retention period depends on the type of data and the reason we collected it. For example:

• newsletter data is kept while you remain subscribed, and for a limited period afterwards to manage unsubscribe records;
• enquiry data is kept for as long as necessary to respond to the enquiry and maintain appropriate business records;
• order and transaction data may be kept for the period required by tax, accounting, customs, consumer protection and legal obligations;
• consent records may be kept to demonstrate compliance;
• technical website data may be kept for shorter periods, unless needed for security or legal purposes.

Depending on your location and applicable law, you may have rights in relation to your personal data, including the right to:

• be informed about how your data is used;
• access your personal data;
• request correction of inaccurate data;
• request deletion of your data;
• request restriction of processing;
• object to processing;
• request data portability;
• withdraw consent where processing is based on consent;
• object to direct marketing at any time;
• lodge a complaint with a data protection authority.

To exercise your rights, please contact us at ks@katerinasibilia.com.

We may need to verify your identity before responding to certain requests.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, email system or digital transmission can be guaranteed to be completely secure. You are responsible for ensuring that any information you send to us is sent securely and that your own devices and accounts are protected.

Our website and services are intended for adults. We do not knowingly collect personal data from children.

If you believe that a child has provided us with personal data, please contact us so that we can take appropriate steps.

Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, content or security of third-party websites.

We encourage you to read the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations or data processing practices.

The latest version will always be published on our website with the date of last update.

For any questions about this Privacy Policy or how we handle your personal data, please contact:

Katerina Sibilia / UNIVERSAL EXPORTS CAP LIMITED

Email: ks@katerinasibilia.com

Address: 100 Hatton Garden, London, England, EC1N 8NX

You also have the right to complain to the UK Information Commissioner’s Office, the UK supervisory authority for data protection matters.